Privacy Policy

1. Who we are

For applicable data protection law, Blinds and Curtains Dubai is the “controller” responsible for your personal data. Our showroom and workshop are located in Al Quoz, Dubai, United Arab Emirates. You can reach us using the details in the “Contact us” section at the end of this policy.

2. Information we collect

We collect personal data that you provide directly to us, information generated automatically when you use our Website, and information we receive when you contact us through messaging platforms. This may include:

• Identity and contact details — your name, email address, telephone and/or WhatsApp number, and the country code you select.
• Message content — the content of the messages, enquiries, and any information you send us through WhatsApp, Instagram direct messages, Facebook Messenger, our Website forms, or email.
• Address and location details — your installation or delivery address and the city or emirate you select when booking an appointment.
• Appointment and enquiry details — your preferred date and time slot, the number of windows, how you heard about us, any promotional code, and any additional requirements or notes you share with us.
• Order and transaction details — information relating to the products and services you purchase, quotations, measurements, installation records, and warranty information.
• Payment information — where you pay in instalments through our third-party payment partners (such as Tabby and Tamara), those providers collect and process your payment details directly. We do not store your full card or bank details on our systems.
• Technical and usage data — your IP address, browser type and version, device information, pages viewed, referring website, and similar information collected automatically through cookies and analytics tools (see the “Cookies” section below).

3. Information collected through Facebook, Instagram, and WhatsApp

When you contact us through our Facebook Page, Instagram account, or WhatsApp business number, we receive the personal data you choose to share with us. Specifically, we collect:

• Your name (as shown on your Facebook, Instagram, or WhatsApp profile);
• Your phone number and/or email address, where you provide it;
• The content of your messages and enquiries.

Why we collect it. We use this information solely to receive and respond to customer enquiries about our blinds and curtains, to answer your questions, to provide quotations, and to schedule in-home consultation and measurement appointments. We do not use it for any unrelated purpose.

How it is stored. Enquiries received through Facebook, Instagram, and WhatsApp are recorded in our internal Google Sheets customer relationship management (CRM) system, which our sales team uses to follow up with you. This CRM is for internal use only.

Who can access it. Access is limited to authorised Blinds and Curtains Dubai staff who need it to respond to your enquiry. This data is protected by Google’s security infrastructure and is not sold, rented, or shared with any third party for their own marketing purposes.

We access the messaging permissions on these platforms only to receive customer enquiries from our Facebook Page, Instagram, and WhatsApp and to store them in our internal Google Sheets CRM so that our sales team can follow up. Our use of information received from Meta platforms complies with the applicable Meta Platform Terms and Developer Policies.

4. How we use your information

We use your personal data for the following purposes:

• To receive and respond to your enquiries from our Website, Facebook, Instagram, and WhatsApp.
• To schedule in-home consultations, measurements, and appointments.
• To prepare quotations and process, fulfil, and deliver your orders, including installation and after-sales service.
• To administer warranties and handle any repairs, returns, or complaints.
• To process payments and, where applicable, facilitate instalment plans through our payment partners.
• To send you marketing communications and offers where you have consented, or where otherwise permitted by law (you may opt out at any time).
• To operate, improve, and secure our Website and services.
• To comply with our legal, regulatory, and tax obligations and to protect our legal rights.

5. Our legal basis for processing

Under the PDPL, we process your personal data on one or more of the following bases: your consent; the performance of a contract with you or to take steps at your request before entering into a contract; compliance with a legal obligation; the protection of our legitimate interests (such as improving our services and preventing fraud) where these are not overridden by your rights; or other lawful grounds recognised under applicable UAE law. Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

6. How we share your information

We do not sell your personal data, and we do not share the enquiry and message data collected through Facebook, Instagram, and WhatsApp with any third party for their own purposes. To deliver our products and services, we may share limited personal data only where necessary with:

• Service providers and contractors — installers, delivery and logistics partners, and IT and hosting providers (including Google, which hosts our internal CRM) that help us operate our business.
• Payment providers — Tabby, Tamara, and other payment processors that handle transactions and instalment plans on our behalf.
• Professional advisers and authorities — legal, accounting, and regulatory bodies where required by law or to protect our rights.

We require all such parties to respect the security of your personal data and to process it only in accordance with our instructions and applicable law.

7. How we store and protect your information

Customer enquiry data is stored in our internal Google Sheets CRM, hosted on Google’s secure infrastructure and protected by Google’s security measures. Access is restricted to authorised Blinds and Curtains Dubai staff only. We implement appropriate technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse, or alteration. While we take reasonable steps to safeguard your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. How long we keep your information

We retain customer enquiry and message data collected through our Website, Facebook, Instagram, and WhatsApp for up to two (2) years, after which it is securely deleted, unless we are required to keep it longer to meet a legal, accounting, or warranty obligation. Order and warranty records may be kept for the duration of the applicable warranty period. You may request deletion of your personal data at any time using the contact details below, and we will delete it unless we are legally required to retain it.

9. Cookies and tracking technologies

Our Website uses cookies and similar technologies to make the site work, remember your preferences, analyse traffic, and support our marketing. Some cookies are essential for the Website to function, while others are optional. You can control or disable cookies through your browser settings; however, blocking some cookies may affect how the Website performs. Where required, we will ask for your consent before setting non-essential cookies.

10. Your rights

Subject to the conditions and exceptions set out in the PDPL, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data.
• Restrict or object to certain processing of your personal data.
• Request the transfer of your personal data (data portability) where applicable.
• Withdraw your consent at any time where processing is based on consent.

To access or delete your data, or to exercise any other right, please email us at sales@blindsandcurtains.ae. We may need to verify your identity before responding, and we will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with the competent UAE data protection authority.

11. International transfers

Some of our service providers, including Google, may store or process personal data on servers located outside the United Arab Emirates. Where we transfer personal data internationally, we take steps to ensure it is protected by appropriate safeguards and processed in accordance with the requirements of the PDPL.

12. Children’s privacy

Our Website and services are intended for adults and are not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

13. Third-party platforms and websites

Our Website and messaging channels operate alongside third-party platforms, including Facebook, Instagram, WhatsApp, YouTube, TikTok, and Pinterest, each of which has its own privacy policy. We are not responsible for the privacy practices of those platforms, and we encourage you to review their policies to understand how they handle your data.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

15. Contact us

If you have any questions about this Privacy Policy, or if you wish to access or delete your personal data, please contact us:

• Blinds and Curtains Dubai
• Data & privacy enquiries: sales@blindsandcurtains.ae
• General enquiries: info@blindsandcurtains.ae
• WhatsApp: +971 54 494 5339
• Website: https://blindsandcurtains.ae
• Address: Al Quoz, Dubai, United Arab Emirates